Customer Questions and Answers

Customer Questions and Answers

We’ve built a market-leading product that’s making work easier for thousands of teams around the world.

Question:

Is there a quick way to unlock an encrypted PDF?

Answer:

By Savanah on November 27, 2018

In my opinion, the easiest way would be to use an online app. Go to AltoUnlockPDF.com and drag and drop the files you wish to unlock into the box. It only takes a few seconds!

Question:

How do I break the password of a password-protected PDF file on my Windows PC?

Answer:

By Jensen on Decemder 21, 2018

I don’t know any free Windows-based software that would allow you to unlock password protected PDFs. I think you should consider using an online application. Take a look at this site: altounlockpdf.com. I tried it once and it worked great! It's totally accessible from any desktop and mobile device.

Question:

I’m looking for freeware that would allow me to make a new PDF file based on another PDF which is password-protected. Any suggestions?

Answer:

By Rozella on October 31, 2018

Try unlocking your document by uploading it to the AltoUnlockPDF web app. Process your PDF and see what else you can do with it. There’s a lot of other great features available! Btw, it works from any computer or smartphone. Great tool!

Question:

I’m wondering whether I can crack and view an encrypted PDF with my Mac and save it to disk? None of the apps I’ve tried had this feature.

Answer:

By Pauline on January 12, 2019

It doesn’t really matter which device or operating system you use. With altounlockpdf.com you can unlock files and easily edit encrypted PDFs. Drag and drop your document from your Mac or cloud storage, wait for it to upload and click ‘Unlock Now!’. Very simple and efficient.

Question:

I was emailed a password-protected PDF document. How do I reset or remove the password so I can forward it to my colleagues? Many thanks!

Answer:

By Alexandro on November 11, 2018

I think the best option would be to unlock your file via an online tool such as AltoUnlockPDF and save it to disk. Actually, you don’t even need to download anything. This app allows you to instantly email unlocked files without leaving your browser.